Refund policy

We want you to feel confident when purchasing from Dope Art Plug. Please review our refund and return policy below.

Returns

Our return policy is valid for 30 days from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return:

  • Items must be unused, undamaged, and in the original packaging

  • Proof of purchase (receipt or order confirmation) is required

Please do not return items directly to the manufacturer.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards

  • Digital downloads or downloadable software/products

Partial Refunds (If Applicable)

Partial refunds may be granted in certain situations, including:

  • Items returned in a condition not due to our error

  • Items that are damaged, missing parts, or show signs of use

  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, you will receive an email notification confirming approval or rejection of your refund.

If approved, refunds will be issued to your original method of payment. Processing times vary by financial institution, but refunds typically appear within 5–10 business days after approval.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company — posting times may vary

  3. Contact your bank, as additional processing time may be required

If you’ve completed these steps and still have not received your refund, please contact us at wilford@dopeartplug.com.

Exchanges

We only replace items if they arrive defective or damaged.

To request an exchange:

Dope Art Plug
3702 NW 82nd Avenue
Coral Springs, FL 33065
United States

Gifts

If an item was marked as a gift and shipped directly to you:

  • You’ll receive a store credit for the value of your return once received

If the item was not marked as a gift:

  • The refund will be issued to the original purchaser

Return Shipping

Customers are responsible for return shipping costs. Shipping fees are non-refundable, and return shipping costs will not be reimbursed.

We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75, as we cannot guarantee receipt of returned items.

Questions or Support

If you have any questions regarding returns, refunds, or exchanges, please contact:

📧 wilford@dopeartplug.com

We aim to respond within 24–48 business hours.